Payment term is net cash unless credit term approved. Payment can be made by check, ACH or credit card for domestic orders within the United States with a convenience fee of 3% for credit card payment. All customers outside of the United States must wire transfer payment to ANIX Valve USA bank account before shipment or upon confirmation of order.
All Domestic orders with in-stock items will be processed and shipped within 1-3 business days after receipt of order. All orders will be shipped via UPS Ground, USPS, FedEx, DHL, motor freight or ocean freight at the expense and discretion of customer. Delivery time valid at time of quote and may change at time of order. All sales are either “Ex Works” or FOB point of shipment and customers outside of United States are responsible for the freight and duty.
Prices are subject to change without notice. All prices quoted are either “Ex Works” or FOB point of shipment and valid for 14 days from the date of the quotation. Payment term is net cash unless credit term approved. Delivery time valid at time of quote and may change at time of order. It is the CUSTOMER responsibility to verify that our quotation meets the technical and commercial requirements of the inquiry and service applications.
This return policy is only applicable to off-the-shelf Standard materials, parts or products under ANIX brand label. Under no circumstances may any Products be returned that are used, damaged, specially ordered or manufactured for OEM or private label, made to order or not regularly stocked by ANIX. RMA will be issued, if ANIX agree to the return. Credit Memo for the accepted unused Products will be issued to Customer after inspection.
All return arrangements and shipping cost are the responsibility of the customer. All products to be returned must be properly packaged, must be sent back complete and unused or have not been installed and are in resalable condition.
There will be restocking fee for wrong product ordered returns or any other reasons of return. Products returned within the first 30 days from date of purchase are subject to a minimum restocking fee of 25% of the invoice amount. Products returned 30-60 days from date of purchase are subject to a minimum restocking fee of 30% of the invoice amount. No returns will be accepted after 60 days from date of purchase except under the terms and conditions of the warranty.
Accounts with average returns higher than industry standard may be subject to an additional restocking fee. This will be assessed on an individual basis.
Returns will be accepted for exchange or replacement of defective materials subject to the term and conditions of the warranty. ANIX will also accept return for products wrongly shipped by mistake without restocking fee.
All products are sold new and is warranted to be free from defects in material and workmanship. Any piece found to be defective under normal use and care will be repaired or replaced within 12 months from the date of purchase. Return and Shipping cost will be paid by the customers. Repairs on products to be free from defects in workmanship or material for 6 months from delivery (but only as to the material or component repaired by ANIX), or the remaining initial warranty period, whichever expires later.
Products furnished by ANIX but not manufactured by ANIX will carry only the warranty of the manufacturer of the product, if any. ANIX does not warrant any product not manufactured by ANIX.
Products specially ordered or manufactured for OEM or private label are not warranted under the above terms and conditions.